Did not receive backer reward

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Melrik
Posts: 1
Joined: Mon Jul 18, 2016 2:59 pm

Did not receive backer reward

Postby Melrik » Mon Jul 18, 2016 3:01 pm

I did not receive my physical copy of my backer reward. I only received a T-Shirt.
From my Kickstarter page.

£65

USD $100* - RESISTOR

Alpha Access + Exclusive Backer-Only T-Shirt + Extra Copy of the Game + Your Name in the Game as a Civilian NPC

+ In Game Support team
+ Special thanks in the credits
+ Access to Beta
+ Downloadable Soundtrack
+ Digital Art Book
+ Digital copy of the game
+ Access to BACKER-ONLY Forum
+ Exclusive BACKER Wallpaper
Ships anywhere in the world
Estimated delivery: Dec 2014
Splith
Posts: 20
Joined: Sun Jul 10, 2016 10:57 am

Re: Did not receive backer reward

Postby Splith » Tue Jul 19, 2016 8:21 am

+1 to this, only received a shirt and no boxed copy of the game.
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5LS_Brent
Site Admin
Posts: 20
Joined: Thu Apr 28, 2016 5:21 am

Re: Did not receive backer reward

Postby 5LS_Brent » Thu Jul 21, 2016 11:50 pm

Your packaged should contain all of your rewards. If you are missing any items please contact us via the kickstarter message system or email us directly at contact @ 5livestudios dot com
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ZioYuri78
Posts: 13
Joined: Mon May 09, 2016 9:00 am
Contact:

Re: Did not receive backer reward

Postby ZioYuri78 » Fri Jul 22, 2016 4:10 pm

Same here, contacted 5LS via Kickstarter message system.
vahadar
Posts: 1
Joined: Sat Jul 23, 2016 8:48 am

Re: Did not receive backer reward

Postby vahadar » Sat Jul 23, 2016 9:00 am

Same here i just received my t-shirt reward!!! When i should have received 2 copies of the game for my USD $100* - RESISTOR (65£ on backerkit) backer level...

On the UPS package is only shown in the detailed description of contents : Shirt XLarge for 5.49$ value...

When i should have received those :
1 2nd Copy of the game- I chose extra physical copy through humble bundle survey
1 Shirt XLarge
1 Alpha Access
1 Backer Forum
1 Beta Access
1 Copy of the Game Digital
1 Digital Art Book
1 Digital Novella
1 Digital Soundtrack
1 In Game Support Team
1 Special Thanks
1 Wallpaper
1 Your Name in the Game

This is a bad joke :(
RagingRaven
Posts: 1
Joined: Mon Jul 25, 2016 3:17 pm

Re: Did not receive backer reward

Postby RagingRaven » Mon Jul 25, 2016 3:22 pm

Same here
Iaotle
Posts: 1
Joined: Tue Jul 26, 2016 1:32 pm

Re: Did not receive backer reward

Postby Iaotle » Tue Jul 26, 2016 1:41 pm

+1 to this. I'm sitting here with my 130gram package. Please ship our goodies 5lives.
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5LS_Brent
Site Admin
Posts: 20
Joined: Thu Apr 28, 2016 5:21 am

Re: Did not receive backer reward

Postby 5LS_Brent » Tue Jul 26, 2016 11:35 pm

As above if you have any issues please contact us directly so we can correctly track your issue and have a record of communication with you.
okamiaki
Posts: 3
Joined: Thu Sep 08, 2016 12:00 pm

Re: Did not receive backer reward

Postby okamiaki » Thu Sep 08, 2016 12:21 pm

Just wrote you a mail. As of now still no boxed copy of my game. Just the (underwhelming) shirt.
Splith
Posts: 20
Joined: Sun Jul 10, 2016 10:57 am

Re: Did not receive backer reward

Postby Splith » Sat Sep 10, 2016 8:21 pm

It's now been 1 month and 1 week since the email that said there would be another production run of the boxed copy. Just wondering if there's been any update on this or if there's a timeframe for when the backers would receive the boxed copies from this run?
okamiaki
Posts: 3
Joined: Thu Sep 08, 2016 12:00 pm

Re: Did not receive backer reward

Postby okamiaki » Sun Sep 18, 2016 6:57 pm

10 days since my mail, till now not even an answer to my mail except an auto mail. Son, I am disappoint.
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ZioYuri78
Posts: 13
Joined: Mon May 09, 2016 9:00 am
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Re: Did not receive backer reward

Postby ZioYuri78 » Fri Sep 23, 2016 8:10 am

My boxed copy is arrived right now :)
okamiaki
Posts: 3
Joined: Thu Sep 08, 2016 12:00 pm

Re: Did not receive backer reward

Postby okamiaki » Tue Oct 04, 2016 2:44 pm

Mine arrived last week. In a really poor condition. The edges were dented, the transparent keeper was loose and there is a scratch on the back. But I won't complain anymore. I am just happy I (mostly) got what I was promised.
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5LS_Brent
Site Admin
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Joined: Thu Apr 28, 2016 5:21 am

Re: Did not receive backer reward

Postby 5LS_Brent » Sun Oct 16, 2016 11:04 pm

Okamiaki,

if you have issues with the condition of your order please contact us via kickstarter or our contact email and we can get it fixed up

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